Terms and Conditions

At CarCoop, we want to make sure you understand your agreement with us. Here’s a simple overview of the most important points from our Terms and Conditions:

• Direct Debit Payments: By signing up, you authorise us to debit your account as agreed. It’s your responsibility to ensure sufficient funds are available.
• Fees & Charges: Fees may apply for late payments, dishonoured direct debits, tolls, or traffic infringements. We’re transparent about these so there are no surprises.
• Insurance: Your vehicle comes with insurance based on the plan you choose — covering things like windscreen damage, car key replacement, or a loan car if needed.
• Dispute Resolution: If you think an error has been made in your payments, contact us and we’ll investigate promptly.
• Communication & Notices: We’ll keep you informed by email about any changes to your agreement or direct debit arrangements.
• Your Obligations: Make sure your account details are correct and that funds are available when payments are due.

We recommend reading the full Terms and Conditions for all details.