Credit Reporting Policy

This page explains how credit information is handled at CarCoop.

It’s only relevant if you apply for a vehicle or if credit reporting becomes necessary during your agreement.

When This Policy Applies

This policy applies when:

• you apply for a CarCoop vehicle, or
• your account involves missed payments, arrears, or defaults.

If credit information isn’t involved, this policy won’t apply to you.

What Credit Information Means

Credit information can include:

• identity details used to confirm who you are,
• payment history under your agreement,
• information about overdue accounts or defaults,
• insolvency information, if applicable.

This is different from general personal information covered in our Privacy Policy.

Why We Use Credit Information

We may use credit information to:

• assess applications,
• manage your agreement,
• follow legal and regulatory requirements,
• recover overdue payments if necessary.

   

We only use credit information where it’s relevant and allowed by law.

Credit Reporting Bodies

If payments fall behind or a default occurs, we may report information to credit reporting bodies such as:

• Equifax
• Experian
• Dun & Bradstreet

   

These organisations maintain credit files that lenders may access.

Who Credit Information May Be Shared With

Credit information may be shared with:

• credit reporting bodies,
• service providers involved in account management,
• regulators or authorities where required by law.

We don’t share credit information unless there’s a valid reason to do so.

Your Rights

You have the right to:

• request access to your credit information,
• ask for corrections if something is wrong,
• make a complaint if you believe your credit information has been handled incorrectly.

We’ll review and respond to all requests in line with legal requirements.