Privacy Policy

What Information We Collect

We collect information you give us when you:

• contact us,
• use our website,
• apply for or manage a vehicle.

This may include your name, contact details, date of birth, payment details and other information needed to provide our services.

Why We Collect It

We use your information to:

• provide and manage our services,
• communicate with you,
• assess applications,
• meet legal and regulatory requirements.

We only collect what we need to do our job properly.

Website Use & Cookies

Like most websites, we use cookies and tracking tools to understand how people use our site and improve the experience. You can turn cookies off in your browser if you prefer.

How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. While no system is 100% secure, we work hard to keep your data protected.

Who We Share Information With

We may share your information with:

• other CarCoop companies,
• service providers who help us run our business,
• regulators or authorities when required by law.

We don’t sell your personal information.

Your Rights

You can:

• ask to access your personal information,
• request corrections if something is wrong,
• opt out of marketing messages,
• make a privacy complaint if you’re concerned.

We’ll respond and work with you to resolve any issues.

How Long We Keep Information

We only keep your personal information for as long as it’s needed for our services or required by law.